7 C`s of Effective Managerial Communication
These are as follows:
1. Completeness - The communication must be complete. It should convey all facts required by the audience. The sender of the message must take into consideration the receiver’s mindset and convey the message accordingly. A complete communication has the following features:
· Complete communication develops and enhances the reputation of an organization.
· Moreover, they are cost saving as no crucial information is missing and no additional cost is incurred in conveying extra message if the communication is complete.
· A complete communication always gives additional information wherever required. It leaves no questions in the mind of the receiver.
· Complete communication helps in better decision-making by the audience/ readers/ receivers of the message as they get all desired and crucial information.
· It persuades the audience.
2. Conciseness - Conciseness means wordiness, i.e, communicating what you want to convey in the least possible words without forgoing the other C’s of communication. Conciseness is a necessity for effective communication. Concise communication has the following features:
· It is both time-saving as well as cost-saving.
· It underlines and highlights the main message as it avoids using excessive and needless words.
· Concise communication provides a short and essential message in limited words to the audience.
· Concise message is more appealing and comprehensible to the audience.
· Concise message is non-repetitive in nature.
3. Consideration - Consideration implies “stepping into the shoes of others”. Effective communication must take the audience into consideration, i.e., the audience’s viewpoints, background, mindset
, education level, etc. Make an attempt to envisage your audience, their requirements, emotions as well as problems. Ensure that the self-respect of the audience is maintained, and their emotions are not at harm. Modify your words in your message to suit the audience’s needs while making your message complete. Features of considerate communication are as follows:
· Emphasize on “you” approach.
· Empathize with the audience and exhibit interest in the audience. This will stimulate a positive reaction from the audience.
· Show optimism towards your audience. Emphasize “what is possible” rather than “what is impossible”. Lay stress on positive words such as jovial, committed, thanks, warm, healthy, help, etc.
4. Clarity - Clarity implies emphasizing a specific message or goal at a time, rather than trying to achieve too much at once. The clarity in communication has the following features:
· It makes understanding easier.
· Complete clarity of thoughts and ideas enhances the meaning of the message.
· Clear message makes use of exact, appropriate, and concrete words.
5. Concreteness - Concrete communication implies being particular and clear rather than fuzzy and general. Concreteness strengthens confidence. The concrete message has the following features:
· It is supported with specific facts and figures.
· It makes use of words that are clear and that build the reputation.
· Concrete messages are not misinterpreted.
6. Courtesy - Courtesy in a message implies the message should show the sender’s expression as well as should respect the receiver. The sender of the message should be sincerely polite, judicious, reflective, and enthusiastic. The courteous message has the following features:
· Courtesy implies taking into consideration both viewpoints as well as feelings of the receiver of the message.
· Courteous message is positive and focused on the audience.
· It makes use of terms showing respect for the receiver of a message.
· It is not at all biased.
7. Correctness - Correctness in communication implies that there are no grammatical errors in communication. Correct communication has the following features:
· The message is exact, correct, and well-timed.
· If the communication is correct, it boosts up the confidence level.
· Correct message has a greater impact on the audience/ readers.
· It checks for the precision and accurateness of facts and figures used in the message.
· It makes use of appropriate and correct language in the message.
Awareness of these 7 C’s of communication makes you an effective communicator.